Refund Policy

We want you to be confident before you enroll. Please read the course page carefully — overview, curriculum, tools, requirements and difficulty level — and contact us if you have any questions before purchasing.

Eligibility for a refund

You may request a refund within 7 days of purchase if all of the following are true:

• You have completed less than 20% of the course lessons.
• You have not downloaded course resources.
• No certificate has been issued for the course.

Non-refundable cases

• Requests made after 7 days from the date of purchase.
• Courses where more than 20% of the content has been accessed, resources have been downloaded, or a certificate has been issued.
• Purchases made with a 100% discount coupon.
• Third-party software licences, which are not sold by us.

How to request a refund

Send a request through the Contact page with your registered email address, order number and the reason for the refund.

Processing

Approved refunds are processed to the original payment method within 7–10 working days. Course access is removed once a refund is processed.

Duplicate or failed payments

If you were charged twice, or money was deducted but enrollment did not complete, contact us with your payment details and we will resolve it.